FAQS

1. What is CarbonWhite's legal notice?

CarbonWhite is an online store specializing in beauty and personal care products. By using our platform and purchasing our products, you agree to the terms and conditions set forth. If you do not agree with these provisions, we recommend that you do not use the site.

2. What is CarbonWhite's cookie policy?

We use cookies to improve your browsing experience. These files allow us to personalize your visit and analyze web traffic. By continuing on our site, you agree to the use of cookies. You can manage cookies from your browser settings.

3. What is CarbonWhite's refund and return policy?

We want you to be satisfied with your purchase. If after 10 days of use you do not see the expected results, you can request a refund by following these steps:

  • Take an initial photo of your teeth before starting the treatment.
  • Follow the usage instructions correctly.
  • Take a final photo after 10 days of application.
  • Send us an email at hola@carbonwhite.com.ar with both photos and your comments.
  • We will analyze your case, and if eligible, you may return the product for a full refund.
  • Request period: 30 days from the purchase date.

4. How does CarbonWhite protect my privacy?

At CarbonWhite we protect your personal information. We collect data only to improve your experience and ensure efficient service. We do not share your information with third parties without your consent. See our Privacy Policy for more details.

5. What are CarbonWhite's terms and conditions?

Use of our site constitutes acceptance of our Terms and Conditions. These set out the user's rights and responsibilities and govern business transactions on CarbonWhite.

6. Does CarbonWhite comply with the Consumer Protection Law?

Yes, CarbonWhite complies with current consumer protection regulations. You can check more details in the following official link: Consumer Protection Law.

7. Does CarbonWhite have technical certifications?

Yes, our products have certifications that guarantee their quality and safety. Some of the certifications include:

  • ASTM D 5530
  • ASTM D 2867
  • EPA 9045
  • ASTM D 4607
  • ASTM D 2854

If you need more information about our technical certificates, do not hesitate to contact us.

8. What particle sizes are available?

  • Coarse sandy powder
  • Fine sandy powder (Mesh 18x40)
  • Impalpable talc (Mesh 40x60)

9. What is the origin of the raw material used in CarbonWhite products?

Our products are made with wood charcoal from species such as quebracho blanco, carob and eucalyptus.

10. For which applications is CarbonWhite activated carbon recommended?

Our activated carbon is optimal for:

  • Soil restoration
  • Healthy crop development
  • Animal feed supplement
  • Food and cosmetic industry
  • Applications in chemistry, winemaking, and pharmaceuticals

For any other inquiries, please contact us at hola@carbonwhite.com.ar.